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Masaaki Yana

Customer Support Engineer at Redpanda Data

Masaaki Yana has over 30 years of work experience. Masaaki started their career in 1991 as a Marketing and Application Engineer and Product Line Engineer at Analog Devices. In 2004, they became a Help Desk & Teaching Assistant for VoIP lab at the Illinois Institute of Technology, Rice Campus. From 2006 to 2008, they worked at Tom Sawyer Software as an Assistant System Administrator, Neon Software as an Engineering Researcher, and Barracuda Networks as a Technical Support Engineer. In 2009, they moved to Imperva as a Technical Support Engineer. Masaaki then joined Splunk in 2010 as a Support Engineer and worked there until 2020. Currently, they are employed at Kong Inc. as a Sr. Customer Reliability Engineer and they will be joining Redpanda Data in 2022 as a Customer Support Engineer.

Masaaki Yana has a long history of education and certifications. Masaaki obtained their B.S. in Electronics and Communication Engineering from Tokyo City University between 1986 and 1989. Masaaki then went on to obtain their M.E. in Information Technology and Management from the Illinois Institute of Technology between 2003 and 2005. Most recently, they completed a Full-stack (Python/Django, Javascript/React, node.js) for web development program at Kickstart Coding in 2020. In addition to their formal education, Yana has obtained numerous certifications including CompTIA A+ (2003), Microsoft Certified Desktop Support Technician (MCDST) (2006), CompTIA Security+ (2005), CompTIA Network+ (2004), Sun Certified Security Administrator for the Solaris Operating System (2005), Sun Certified Network Administrator for the Solaris Operating System (2004), Sun Certified System Administrator for the Solaris Operating System (2004), edX Verified Certificate for Introduction to Service Mesh with Linkerd (2020), and Cisco Certified Network Associate Routing and Switching (CCNA) (2003). Masaaki also obtained the CKA: Certified Kubernetes Administrator certification from The Linux Foundation in 2020.

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