Agustín González Lindner

Technical Support Team Lead at Redwood Software

Agustín González Lindner has extensive work experience in various roles within the IT and support fields. Agustín is currently serving as a Technical Support Team Lead at Redwood Software since 2023. Prior to this role, they worked as a Customer Support Lead and a Support Agent at the same company. Before joining Redwood Software, Agustín held the position of IT Manager at CGM ASOCIADOS PERU from 2019 to 2021. Agustín also has significant experience at CGM&A, where they worked as an Information Technology Sr. Manager and a BI and IT Sr. Manager, among other roles, from 2010 to 2019. In these positions, they were responsible for leading and managing high-performance work teams, promoting technological innovation, and ensuring the information systems and infrastructure of the company were functioning effectively. Agustín also worked as a Contact Center Team Lead and a Collections Agent earlier in their career at CGM&A.

Agustín González Lindner received their education from Universidad ORT Uruguay, where they obtained a Bachelor's degree in Information Technology/Computer Systems Technology from 2015 to 2020. In 2018, they also completed a Project Management Professional certification from PMI. Prior to that, they attended Instituto CPE and obtained a degree in Business Data Analysis from 2014 to 2015. Agustín also holds an ActiveBatch® Certified Administrator certification from Advanced Systems Concepts, Inc., which they obtained in September 2021.

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Timeline

  • Technical Support Team Lead

    October, 2023 - present

  • Customer Support Lead

    January, 2023

  • Support Agent

    March, 2021