Heather Reed is a skilled Technical Account Manager at Redwood Software since March 2024, managing a portfolio of approximately 40 strategic customers and generating $6 million in Annual Recurring Revenue (ARR). Previously, Heather served as a Customer Success Manager at FullStory, overseeing client relationships across diverse industries and driving customer satisfaction through strategic conversations and resource development. Educational experience includes roles as an Instructional Designer, Coach, and English Teacher at DSST Public Schools, where Heather emphasized educational equity and curriculum development. Earlier teaching positions at Belleview Christian School and Avalon English focused on literacy improvement for multilingual learners. Heather began a career in the nonprofit sector as a Senior Copywriter for Adventures In Missions and holds a Bachelor of Arts in English Language and Literature from the University of Northern Colorado, along with an exchange year at Edinburgh Napier University.
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