Robert Cervantes

Robert Cervantes has over a decade of experience in customer support and service management roles across various organizations. Currently serving as the Customer Support Manager for the Enterprise Service Desk at Reed Group since August 2011, Robert oversees support for internal IT and external client applications, with a focus on incident management and process implementation. Prior roles include Customer Advocate at Urban Lending Solutions, where Robert addressed high-level mortgage and loan modification issues, and Project Manager for the Service Catalog at NREL, where a solution recommendation was developed for the Information Services Director. Robert also has experience as Operations Manager at Roomlinx, creating an in-house service desk, and Service Desk Manager at Level3 Communications, managing internal service desk support and achieving ITIL v2 foundations certification. Robert holds a degree from Wichita State University, completed in 1994.