Adrian Shepherd

Adrian Shepherd currently serves as Customer Experience Manager at South Central Connecticut Regional Water Authority since June 2025. Prior experience includes roles at UIL Holdings Corporation as Field Supervisor in Credit & Collections and Revenue Protection from June 2008 to July 2025, where responsibilities involved developing programs for arrears collection and coordinating with law enforcement on utility theft. Additionally, Adrian was Credit and Collections Field Supervisor at Connecticut Natural Gas Corp during the same period, focusing on performance reporting and managing field collector objectives. Prior to this, Adrian held the position of Customer Service and Credit Supervisor at National Grid Power Corp from October 1996 to May 2008, overseeing a large call center team. Adrian began in the utility sector as a Shift Leader at Adelphia Cable from April 1996 to November 1997. Educational background includes studies at Medaille University, University at Buffalo, and Erie Community College.