Ben Fletcher

Ben Fletcher is a seasoned Senior Business Analyst with over 15 years of experience in financial services, currently serving at Registers of Scotland since October 2021 and at NatWest Group since April 2015. Notable projects include extensive requirement gathering for Data Loss Prevention solutions, redesigning customer journeys in fraud and disputes, and leading digital workforce enablement initiatives. Previous roles encompass positions at Bank of America focusing on PPI remediation, and a Quality Assurance lead at Financial Services Compensation Scheme. With a Bachelor of Science degree in Accountancy Finance and Statistics from Oxford Brookes University, Ben Fletcher possesses a robust background in analysis, project management, and client mediation across various financial domains.