Leticia Maria Dos Santos 🏳️🌈

Team Leader CX at Rei do Pitaco

Leticia Maria Dos Santos has a diverse work experience starting in 2016 at Fundação Seade, where they worked as an Estagiário Administrativo. In 2019, they joined A.C.Camargo Cancer Center as an Auxiliar Administrativo. Following that, in 2020, they worked at Clínica Amor Saúde as a Suporte ao Cliente and later joined Rede D'Or São Luiz as an Auxiliar de Relacionamento com o Cliente. In 2021, they worked at Teleperformance as an Expert em Interação. Currently, they are working at Rei do Pitaco, where they started as a Customer Support Analyst, progressed to a Customer Support Assistant Junior, and is currently working as a Customer Support Assistant Pleno.

Leticia Maria Dos Santos completed their education history as follows:

In 2018-2019, Leticia attended Senac Aclimação and obtained a Técnico degree in Técnico em Hospedagem.

From 2019 to 2021, they pursued a Curso Superior de Tecnologia (CST) in Gestão de Recursos Humanos at Universidade Santo Amaro - Unisa.

In 2023, Leticia attended Instituto Líbano and completed a Pós-graduação Lato Sensu - Especialização in Gestão de Qualidade.

Additionally, they obtained several certifications from LinkedIn in 2021, including "Atendimento ao Cliente: Como Escrever E-mails," "Atendimento ao Cliente: Técnicas de Resolução de Problemas e Conflitos," "Gestão da Diversidade nas Organizações," and "Gestão de Expectativas do Cliente para Pessoal da Linha de Frente."

Links

Previous companies

Teleperformance logo

Timeline

  • Team Leader CX

    June 1, 2024 - present

  • Customer Support Assistant Senior

    January 1, 2024

  • Customer Support Assistant Pleno

    December, 2022

  • Customer Support Assistant Junior

    September, 2022

  • Customer Support Analyst

    May, 2022