Michael Mapfumo is a Technical Support Lead at Asurion, responsible for managing and resolving complex technical issues with a specialization in troubleshooting mobile network tower-related problems. Prior experience includes a role as Customer Service Technical Support at AlarmClub Inc., where Michael achieved a 96.7% success rate in resolving technical issues through effective problem identification and troubleshooting. Michael also worked as a Data Research Analyst at Webhelp, focusing on data analysis and developing customer service solutions. Educational qualifications include a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and a certification in Computing and Information Systems from Speciss College.
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