Vo Nguyen

Vo Nguyen, MBA, is an accomplished IT professional with extensive experience in technical support management and operational leadership across various industries. Currently serving as IT Technical Support Manager at Relation Insurance Services, Vo has successfully implemented numerous system enhancements, significantly improving call resolution and reducing ticket backlogs. Previous roles include Information Technology Help Desk Manager at Essentium, Inc. and IT Service Desk Supervisor at Pacific Sunwear, where Vo led service desk teams, employed data analytics for performance improvement, and managed large-scale IT projects. With a strong foundation in business operations, garnered from positions as Warehouse Manager and Manager of Operations, Vo combines technical expertise with strategic oversight, ensuring seamless IT service delivery and operational efficiency. Educational qualifications include an MBA in Entrepreneurship and a BS in Management Information Systems from California State University, San Bernardino.