Sharon L. Hayes

Sharon L. Hayes, CSM, currently serves as a Customer Implementation Manager at Relay Payments, focusing on the onboarding experience for small-to-mid-sized carriers. With experience at MoLo Solutions in various roles, including Customer Operations Specialist and National Account Manager, Sharon has a strong background in driving customer satisfaction, retention, and revenue growth through strategic account management and operational support. Prior experience at Hertz included leadership positions such as Area Manager and Sales and Training Manager, highlighting a proven track record in managing high-performing teams, optimizing operations, and enhancing revenue. Sharon holds a Bachelor of Arts in Sociology and Education from DePauw University.