Mamatha Anand

Mamatha Anand is a Senior Manager at Relevance Lab since November 2019 with previous experience as a Service Delivery Manager at Servion Global Solutions from February 2005 to December 2018. Mamatha has a Bachelor's degree in Computer Science from the University of Madras. Mamatha has successfully implemented Service Improvement Plans, designed operational incident management playbooks, managed P&L responsibilities, and ensured adherence to KPIs and SLAs. Additionally, Mamatha has experience in stakeholder management, staff management, procurement decisions, and transitioning projects to services. Mamatha has also been involved in productivity improvement and automation initiatives, as well as playing a key role in transitioning ITSM tools.