Tawana Riddick

Tawana Riddick currently serves as a Dispatcher at Reliable Heating & Air, where responsibilities include dispatching technicians and reallocating work for timely arrivals since April 2019. Prior to this role, Tawana worked at Deliv as an OSR from July 2017 to April 2019, ensuring same-day deliveries, training new employees, and handling customer escalations. Tawana's experience also includes a long tenure at Time Warner Cable, where a position as Lead Routing Dispatcher was held from June 2006 to January 2017. Educational accomplishments include a Master's degree in Information Technology from Walden University and a Bachelor of Science in Computer Science from Old Dominion University.