Danyoela Mapagu Grefalda

Danyoela Mapagu Grefalda is a seasoned professional with extensive experience in operations and project management, currently serving as a Senior Operations Manager at RELX since August 2015. In this role, Danyoela leads growth and retention strategies, managing a $30M revenue target for LexisNexis legal sales across North America and EMEA. Responsibilities encompass overseeing various sales support functions, developing and executing initiatives, and ensuring operational targets are met. Prior roles include significant positions at Dell, where Danyoela drove process improvements and managed sales teams, and earlier experiences in team leadership and quality assurance in customer service settings. Danyoela holds a Bachelor's Degree in Mass Communication from Far Eastern University and completed further education through Wharton Online.