Monica Bittencourt

Monica Bittencourt has a diverse work experience, starting from their role as an Administrative Intern at Microlab SA in 1989. Monica then worked as an Administrative Manager at the same company before moving on to IBM Brasil Ind. Máq. e Serviços Ltda., where they held various positions, including Assistant Administrator and Coordinator of the Manual Stock Area.

In 1996, Monica became the Administrative and Financial Manager at Host Eventos e Turismo before transitioning to Reader´s Digest Brasil Ltda. as an Assistant Financial. Monica then joined Intelig Telecom in 1999 as the Coordinator of Channels and Telesales, where they played a crucial role in the company's start-up and was later promoted to oversee sales strategy and customer relationship operations.

Following their tenure at Intelig Telecom, Monica worked at Cobros Gestão de Serviços S.A. as a Billing Coordinator, VR Vales as a Senior Business Analyst, and Aegon Direct Marketing Services/Transamerica Mktg e Corretora de Seguros do Brasil as a Telemarketing Manager.

In 2006, Monica joined Citibank as the Manager of HR Service, and two years later, they joined ReMark as a Project and Account Director. At ReMark, they were responsible for managing client relationships and overseeing telemarketing operations for international support teams in areas such as data intelligence, database marketing, and direct marketing strategies. Monica also played significant roles in implementing insurance telesales for the Galicia group in Buenos Aires, Argentina, as well as managing accounts for the Davivienda Bank and Bolivar Insurance Company.

Throughout their career, Monica has demonstrated expertise in client management, project management, telemarketing, and sales strategy. Monica has experience working with multinational companies, coordinating operations, and implementing efficient processes.

Monica Bittencourt's education history includes various degrees and certifications acquired over the years. Monica'smost recent educational experience was from 2020 to 2023 at Associação Brasileira de Sommelier São Paulo, where they pursued a degree in Wine Steward/Sommelier. Before that, in 2019, they attended Enocultura to obtain a WSET Nivel 2 certification in Wine.

Going further back, Monica attended Instituto Cervantes from 2009 to 2011, where they pursued an Avançado degree in Spanish. In 2002-2003, they pursued an MBA in Marketing from FGV - Fundação Getulio Vargas. Monica's bachelor's degree in Business Administration was obtained from Pontifícia Universidade Católica do Rio de Janeiro from 1986 to 1990.

Additionally, Monica holds a Proficiency certification in English from Britannia Special English Studies, although the specific dates of completion are not provided.

Lastly, Monica's additional certification includes the WSET (Wine & Spirit Education Trust) obtained in June 2019 from the institution itself.