Amber Nelson

Amber Nelson has a diverse work experience in various customer service and customer success roles. Amber is currently working at Remedly as a Customer Success Manager. Previously, they worked at Unilog as a Customer Success Account Manager, where they were responsible for customer satisfaction and loyalty by advocating for the adoption of Unilog's integrated eCommerce solution. Before that, they served as a Customer Advocate Manager at 1888 Mills, leading a team of customer advocates and implementing a custom CRM tool. Prior to that, they worked at Rubicon Global as a Customer Service Manager, providing exceptional customer service and developing service procedures. Their earliest work experience includes the role of Customer Service Manager at ophthalmology practices, where they provided customized customer service experience and trained new hires.

Amber Nelson attended Valdosta State University from 2005 to 2009, where they obtained a Bachelor of Fine Arts (BFA) degree in Visual and Performing Arts. In September 2019, they obtained a certification in IL2X: Becoming a Successful Leader (Inclusive Leadership Training) from edX.