Carolina Carvalho Gomes

CX Incident Manager at Remote

Carolina Carvalho Gomes is an experienced professional with a background in customer service, translation, and software engineering. Carolina Carvalho has worked in various roles such as CX Incident Manager, Customer Success Manager, Community Support Manager, and Translator. Carolina has a Master's degree in Intercultural Communication and a background in East Asian Studies. Carolina Carvalho is skilled in managing customer relationships, sales, email marketing, and community engagement. Carolina has also experience in software development and working as a teaching assistant.

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Timeline

  • CX Incident Manager

    March, 2023 - present

  • User Happiness Manager

    September, 2021