Sally Herbert is an accomplished professional with extensive experience in customer experience operations and human resources. Currently serving as the Manager of Customer Experience Operations at Remote, Sally leads the EMEA Customer Care team, focusing on balancing immediate customer needs with long-term enhancement strategies. Previously, Sally held various influential roles at Stripe, including HR Business Partner, Head of SMB Operations, and Manager of User Operations EMEA, where contributions included building high-performing teams and establishing support management frameworks. Sally's career also includes consultancy work in palliative care at the All Ireland Institute of Hospice & Palliative Care and business development for Happenings.ie. An educational background features multiple degrees from prestigious institutions, including a Master's in Psychoanalysis and Psychotherapy from Trinity College Dublin and an MSc in Sociology from the London School of Economics.
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