Mariana H.

Mariana H. is an accomplished professional in customer success and support, currently serving as the Customer Success Lead at RemoFirst since September 2023, where leadership of a skilled team ensures exceptional service delivery. Mariana previously held the position of Head of Customer Success & Support at Plane, where responsibilities included building and leading the customer support organization and launching the company's first NPS program. Prior experience at Voxy involved leading initiatives to enhance user support and experience, while earlier roles included administrative positions at UNDP and various organizations. Mariana holds an MBA in Project Management and a bachelor's degree in Language Interpretation and Translation, as well as ongoing education in Strategic HR Management.