Shontierra Porter

Shontierra Porter is an accomplished professional with extensive experience in customer service, dispatch management, and logistics. Currently serving as a Customer Experience Agent at Rent The Runway, Shontierra achieved two 5-star customer satisfaction scores within the first month of training. Previous roles include Dispatch Manager at All Call Transportation, where Shontierra optimized ride scheduling with a 96% completion rate, and Digital Stylist and Account Manager at Nordstrom Trunk Club, where Shontierra exceeded key performance indicators by providing personalized customer service. Shontierra's background includes positions in retail and communications, along with a Master of Science in Health Communication from Northwestern University and a Bachelor's degree in Biology from the University of Illinois Urbana-Champaign.