Aisha Apple

Aisha Apple is a seasoned professional in customer engagement and management with extensive experience across various companies, particularly CarMax. Currently serving as Consumer Engagement Manager at RepairPal, Aisha leads specialized teams to deliver exceptional customer experiences, achieving a 98% customer satisfaction rate. Previously, as Head of Customer Management at Doma Customer Financing, Aisha directed strategic initiatives for new financial services technology, enhancing the customer journey. Aisha's long tenure at CarMax includes roles from Senior Manager of Customer Service to Analyst positions, where achievements range from establishing social media customer care to optimizing operational processes. Aisha also contributed to Capital One in various roles, focusing on quality assurance and customer service.