Nina Novikova

Nina Novikova has a diverse work experience spanning multiple industries. Nina'smost recent role is as the Head of Customer Support at Reply.io, a position they have held since April 2023. Prior to that, from January 2021 to April 2023, they worked as the Customer Support Lead at YouScan, where they managed the customer support team and optimized their performance. From December 2019 to September 2020, they served as the Operations Manager at Raise.Band, where they managed a team of customer support team leads and agents and implemented KPIs and processes to measure and improve team performance. Prior to that, they worked as a Customer Support Team Lead at Raise.Band from April 2019 to November 2019. Additionally, they have experience as a Guest Coordinator at the Odessa International Film Festival from July 2013 to July 2019, as a Quality Assurance Team Lead and Customer Support Representative at Livingston Research from March 2018 to March 2019, and as an Assistant Producer at Pronto Film from August 2015 to September 2016. Nina also worked as an Event Manager at MBA Strategy from January 2015 to June 2015.

Nina Novikova completed their Master's degree in International Relations from Odessa I.I.Mechnikov National University. Nina attended the university from 2006 to 2011. Additionally, they obtained a certification titled "Designing and implementing a conversational framework for support teams" from Intercom in December 2021.