Jacqueline Thunem

Jacqueline Thunem is a seasoned professional with extensive experience in customer loyalty and strategic leadership, currently serving as the Director of Strategic Accounts at Reputation since July 2014. In this role, Jacqueline drives high-value client engagements and collaborates across various departments to execute comprehensive business reviews and develop strategic customer success plans. Previously, as a Senior Customer Success Manager, Jacqueline maintained strong relationships with enterprise clients, achieving a remarkable year-over-year churn rate below 5% and implementing effective onboarding strategies. Prior experience includes roles at Indeed.com, where Jacqueline managed a portfolio of 250 accounts, and Google, where contributions spanned marketing and online advertising. Jacqueline holds a BA in Journalism from San Francisco State University.