Reputation
Micah Allen Collins is an experienced professional in customer success and sales, currently serving as an Enterprise Customer Success Manager in Healthcare and Life Sciences at Reputation since January 2020, where responsibilities include managing a $2.5M book of business, strategizing complex account plans, and coaching clients on customer experience strategies. Previous roles encompass significant sales positions at companies like SweetIQ, Reputation.com, and GasBuddy, with expertise in SaaS sales, account management, and business intelligence solutions. An early career includes founding Easy English and roles as a Digital Sales Consultant and Director of Client Services. Micah holds a BSFS in International Relations and Affairs from Georgetown University and has studied at reputed institutions in Italy.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.