Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.


Internet

Reputation

Reputation's headquarters in Redwood City, CA, United States

The Scottsdale office focuses on sales, customer success, and support functions across various industries including healthcare.

Scottsdale

This department focuses on leveraging advanced analytics and machine learning to derive insights from data.

Data Science Division

The Engineering team at Reputation is responsible for developing and maintaining the technological backbone of the Reputation Experience Management platform. This includes designing scalable software solutions, ensuring system reliability through rigorous quality assurance and performance testing, and leveraging data science for actionable customer insights. The team collaborates across roles such as software engineering, data science, DevOps, and technical support to enhance and optimize customer feedback processing, ultimately driving improved customer experiences for clients.

Engineering

This department focuses on developing, maintaining, and enhancing software applications and systems.

Software Engineering

This department focuses on enhancing customer satisfaction and ensuring the success of clients through effective support and relationship management.

Customer Success

This department focuses on generating leads and nurturing potential customers to drive sales growth.

Sales Development

The Customer Success Team at Reputation is dedicated to ensuring clients maximize the value of the Reputation Experience Management platform. They work closely with clients across various industries, including automotive, healthcare, and mid-market sectors, to implement solutions, drive customer engagement, provide technical support, and strategize on improving customer experience. The team comprises managers and strategists who guide clients through feedback data interpretation, leading to actionable insights for enhancing operational and CX outcomes.

Customer Success Team

The Sales Team at Reputation is responsible for driving revenue growth by acquiring new clients, retaining existing customers, and expanding the company's reach within various market segments. They leverage insights from customer feedback to tailor sales strategies and effectively communicate the value of Reputation's platform to potential and existing clients. The team encompasses roles focused on different sales stages and market niches, including enterprise, SMB, healthcare, and automotive sectors, as well as specialists in sales strategy, enablement, and customer outcomes, ensuring a comprehensive approach to customer engagement and success.

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Other teams

Engineering

Software Engineering

Customer Success

Sales Development

Customer Success Team

Sales Team