Angel Hernández Montiel

Angel Hernández Montiel has a diverse work experience in the technology industry. Angel worked at REQUORDIT in 2020 as a Bilingual Client Services Analyst. Prior to that, they spent a significant portion of their career at NortonLifeLock, starting in 2019 as a Principal Knowledge Engineer. In this role, they localized and published support web content for all Norton products in multiple languages. Angel also managed the budget for content translation and self-help topics. Before joining NortonLifeLock, Angel worked at Symantec from 2003 to 2019. Angel held various positions, including Sr. Localization Specialist and Knowledge Engineer. In these roles, they managed vendor relationships, controlled localization budgets, and coordinated knowledge base document localization. Angel also achieved improvements in response time for security response documents and implemented quality assurance practices.

Angel Hernández Montiel earned a Bachelor's degree in Electronics and Communications Engineering from Institutó Politécnico Nacional, where they studied from 1987 to 1992. In addition to their degree, they have also obtained several certifications. In August 2020, they completed the Google IT Support Professional Certificate through Coursera. Angel became a Certified Knowledge Manager in May 2020 from the KM Institute (KMI). Furthermore, in April 2020, Angel obtained a certification titled "Basic Data Descriptors, Statistical Distributions, and Application to Business Decisions" from Coursera.