Gill Marchbank

Gill has 24 years of experience in the outsourced contact centre market place, focused on establishing and managing the direct operation for large corporates across multiple locations. This includes; client services, operations, quality assurance, systems, recruitment, training and HR.

Gill’s primary role, having co-founded ResQ, is as business driver focusing on the ongoing success of ResQ’s operations and its client programmes.

Born in Manchester, Gill moved and was brought up and educated in Melbourne, Australia, where she received a BSc in Psychology from the University of Melbourne. Her first job was working for Salesforce in Melbourne ‘on the phones’ which unbeknown to her at the time set the scene for a future career in the outsourcing industry.

A move to England in 1998 saw Gill take up the position of Operations Director at ICT Group in London until 2005 when she left and set up ResQ.

Gill is not happy unless she is working hard and that is both at work and home. Her team run a highly efficient operation of which Gill is very proud. A mum of two girls, Gill can often be found at the side of an athletics track or competitive swimming pool or at a school play as she supports them.