Kay B.

Kay B. is an experienced professional with a diverse background in sales, customer service, and operations management. Currently serving as B2B Sales Team Leader and Retention Team Leader at ResQ since August 2022, Kay previously held roles such as Contact Center Manager at Copart UK Limited and Sales Team Leader/Academy Manager at ResQ. With extensive experience at npower spanning over 14 years, Kay has excelled as Operations Manager, Service Manager, and Team Manager, focusing on customer service excellence and team performance. Kay's career started in customer service roles, including Assistant at Brunswick Shoe Warehouse and Trainee Legal Executive at Donnelly McArdle and Co. Educational qualifications include studies at Shotton Hall Comprehensive School and Kirby College, alongside a degree from the Institute of Legal Executives at Teesside Chamber of Commerce.