Research Metrics was founded in 2004 to develop mystery shopping software.  Through the years we have expanded our suite of products to move beyond mystery shopping into customer satisfaction, marketing research, internal auditing, and other data collection methods.   Our core product is our Shopmetrics mystery shopping platform, however have brought  many other products to market in recent years as we have matured in the industry.  

Our software is used throughout the world, with offices in both the US and Europe.

Research

Research Metrics

Research Metrics' headquarters in Sylvania, OH, United States

Emil Tsankov

Ssm Todd Heilman

Dragomir Minkov

Daniela Nikolova

The Software Development team at Research Metrics is responsible for designing, building, and maintaining the company's suite of data collection software, including the flagship Shopmetrics platform. They collaborate across various roles to enhance functionality, improve user experience, and ensure robust performance, while also providing technical support to users worldwide. This team plays a crucial role in driving innovation and ensuring that Research Metrics remains competitive in the evolving landscape of customer satisfaction and market research technology.

Software Development

This department manages various support functions to enhance operational efficiency and service quality within the organization.

Business Services

The Client Services team at Research Metrics is dedicated to ensuring customer satisfaction and support for the company's suite of data collection products, including the Shopmetrics platform. They assist clients by providing expert guidance, troubleshooting issues, and facilitating the onboarding process, all while fostering strong relationships to enhance user experience and drive product engagement. Their goal is to ensure that clients maximize the value of Research Metrics' offerings, contributing to overall business success.

Client Services

This department focuses on the creation and enhancement of products to meet market needs.

Product Development

The Business Operations team at Research Metrics is responsible for streamlining internal processes and ensuring the effective delivery of the company's suite of products. This team manages financial oversight, operational efficiency, and quality assurance, while also providing business services support across various departments. By collaborating closely with other teams, they help drive continuous improvement initiatives that enhance overall company performance and customer satisfaction.

Business Operations

This department manages the organization's technology infrastructure and systems to support operational efficiency.

Research Metrics

Org chart

Teams

Software Development

Business Services

Client Services

Product Development

Business Operations

Information Technology

Offices

Research Metrics

Org chart

Teams

Software Development

Business Services

Client Services

Product Development

Business Operations

Information Technology

Offices

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