Research Metrics
Hristiana Hubanova is an experienced Business Services Lead at Shopmetrics, Inc. since August 2009, specializing in customer service, data analysis, issue management, and project and product management within the IT industry. Prior to this role, Hristiana served as an Operations and HR Assistant at Mirage Consult from February 2008 to February 2009, where responsibilities included managing company databases and documentation while ensuring compliance with position requirements. Hristiana also worked as a Technical Assistant at Morpheous Logistics from August 2005 to February 2008. Hristiana holds a degree in Informatics - Computer Science from the University of Economics - Varna (2005 - 2009) and completed secondary education at the High School of Mathematics "Dr. Petar Beron" Varna (2000 - 2005), focusing on mathematics and programming languages.
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Research Metrics
Research Metrics was founded in 2004 to develop mystery shopping software. Through the years we have expanded our suite of products to move beyond mystery shopping into customer satisfaction, marketing research, internal auditing, and other data collection methods. Our core product is our Shopmetrics mystery shopping platform, however have brought many other products to market in recent years as we have matured in the industry. Our software is used throughout the world, with offices in both the US and Europe.