Cau Thoong

Cau Thoong is a Senior ServiceNow Programmer/Analyst at RTI International since July 2021, specializing in the design and development of Service Operations Workspace and various modules, including third-party risk management and legal service delivery. Proven contributions include enhancing user experience through AI integration and leading technical deployments such as the Now Virtual Agent and Software Asset Management. Prior experience includes roles at UNC Chapel Hill ITS in technology support and ITSM, where responsibilities encompassed training staff, resolving technical issues, and ensuring effective communication between ITS teams and users. Cau holds a Master of Science in Network Technology from East Carolina University and a Bachelor's degree in Psychology from the University of North Carolina at Chapel Hill.