Resimac
Christian Macutay is an accomplished professional currently serving as Head of Service Optimisation at Resimac, starting in November 2023, where responsibilities include leading strategic change initiatives and enhancing customer service. Prior to this role, Christian was the Operations Change Lead and Readiness Manager at Pepper Money ANZ from May 2019 to November 2023, driving transformation across operations teams and improving business performance through effective change strategy. Earlier experience includes a decade at American Express in various roles, including Project/Change Manager, where Christian managed large-scale projects in the JAPA region, and Account Development Executive, focusing on account management and client relations within the healthcare sector. Christian also served as a Senior Complaints Analyst, ensuring high service standards and compliance while resolving customer complaints. Notable achievements include a 10% increase in First Contact Resolution and enhancements in operational efficiency through system improvements.
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Resimac
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Resimac Group Ltd (“Resimac Group”) is a leading non-bank lender and multi-channel distribution business. Its fully integrated business model comprises originating, servicing and funding prime, non-conforming residential mortgages and asset finance products in Australia and New Zealand. With over 300 people operating across Australia, New Zealand and the Philippines, Resimac Group has in excess of 55,000 customers with a portfolio of home loans on balance sheet of over $13 billion, an asset finance portfolio over $600 million, and total assets under management of over $14 billion. Resimac Group has issued over $45 billion of mortgage-backed securities in domestic and global markets since 1987. It has access to a diversified funding platform with multiple warehouse lines provided by domestic and offshore banks for short-term funding in addition to a global securitisation program to fund its assets longer term.