Jessica G.

Jessica G. has over 20 years of experience in customer and application support, with current responsibilities as a Customer and Application Support Manager at Resonate Solutions since November 2020. Previously, Jessica served as an Information Technology Business Relationship Manager at Marsh & McLennan Companies, where key duties included building strategic relationships and supporting business change. At JLT Australia, Jessica worked as an Application Support Analyst focused on Risk Management systems, and at BNP Paribas Securities Services, held roles as an IT Problem Manager and Quality Assurance Facilitator, developing ITIL-aligned solutions and performing compliance analysis. Early career experience includes a Help Desk Analyst position at ASX, where Jessica improved first call resolution rates and managed major incidents effectively.