Robbie Cantrell

Robbie Cantrell is a seasoned Customer Success Manager with extensive experience in high-value SaaS environments. Currently serving at Responsive since 2023, Robbie previously held the role of Senior Customer Success Manager at SANS Institute, focusing on the customer journey for strategic accounts. Prior to that, as Enterprise Customer Success Manager at Social Pinpoint, Robbie managed significant SaaS contracts and provided expert product support. Robbie's freelance experience involved enhancing account management practices for digital marketing agencies, while the role as Director of Customer Success at JLP Marketing Firm involved establishing the department and optimizing marketing strategies for solar energy companies. Earlier experience includes managing client relationships at Direct Connection. Robbie holds a Bachelor of Business Administration in Management and Leadership from Portland State University and multiple associate degrees from Mt. Hood Community College.