Clark Ridge

Clark Ridge has extensive experience in the field of customer service and operations management. Clark has held various leadership positions throughout their career, showcasing their ability to successfully manage teams and exceed client expectations.

Some of their notable roles include serving as the Vice President of Account Operations at ResultsCX, where they are responsible for overseeing account operations. Clark also served as the Owner of North Shore Indulgence, LLC, managing the operations of the company.

Prior to these roles, Clark worked at Altice USA as the Senior Director, where they were responsible for managing contact center operations and outsourcing, workforce management, quality assurance, purchasing, and data analytics. Clark also played a key role in integrating new workforce staffing management through consolidation of roles and outsourcing.

Before Altice USA, Clark worked at Alorica as the Vice President of Client Solutions. In this role, they oversaw relationship management for various clients in different industries. Clark successfully launched and retained new logos for the company and coordinated staffing and workforce planning for large-scale seasonal ramps.

Clark's previous experiences include working at J.Lodge as the VP of Client Strategies and Operations, at APAC Customer Services as the VP of Healthcare Client Solutions, at PharmaCentra as the VP of Operations and Client Services, at Assurant Solutions as the Director, and at Concentra Solutions as the Director of Client Services. In each of these roles, they demonstrated their expertise in managing client relationships, improving operational efficiency, and driving revenue growth.

Overall, Clark Ridge brings a wealth of experience and a proven track record of success in customer service and operations management.

Clark Ridge attended the University of Nebraska at Omaha from 1991 to 1994 and Kennesaw State University from 2007 to 2010. Additionally, Clark also has some experience at Bellevue College, although the specific dates are not provided.