Kim Chang has extensive work experience in the operations field. They started working at ResultsCX in 2011 as a Supervisor, overseeing the work of Customer Care representatives. They then progressed to roles such as Program Manager, Operations Manager, and Senior Operations Manager, where they were responsible for improving sales, customer service, and program issues through the development of new policies and procedures. In 2020, they became an Associate Site Operations Director and, in 2021, they were promoted to the role of Associate Director of Operations. Overall, Kim Chang has a strong background in operations management and a proven track record of improving performance and efficiency.
Kim Chang has a Bachelor of Science (BS) degree in Registered Nursing from San Beda College.
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