Operations Management
About
The Operations Management team at ResultsCX is responsible for overseeing and optimizing the company's customer experience operations. This team ensures efficient workforce management, upholds quality standards, and leverages insights and analytics to drive operational excellence. By collaborating with various departments, they aim to enhance service delivery and improve customer satisfaction across all touchpoints.
Team members
Ashish Safaya
Manager - Global Workforce Man...
Carl Manning
Quality Manager
Christopher Hull
Director Account Operations
Crystal Cooley
Director Account Operations
Edsel Schields
Director Account Operations
Essa Cartaño
Director Of Workforce Manageme...
Mark Quintanilla
Director, Global Workforce Man...
Marlon Cantero
Regional Cx360 Manager (operat...
Mike Tripp
Senior Vice President Operatio...
Therese Nellessen
Director, Office Of The CEO
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