Rocco Dechalk

Rocco DeChalk has extensive work experience in the telecommunications and customer service industry. Rocco served as the Vice President Operations at ResultsCX since 2020. Before that, they were the Director, Account Management at STARTEK from 2017 to 2020. Prior to STARTEK, DeChalk held various roles at Alorica, including Vice President, Operations/Strategic Accounts and Director of Operations & Client Services. Their responsibilities at Alorica involved strategic client direction, relationship building, project management, and managing client expectations.

Earlier in their career, DeChalk worked at Verizon as a Senior Manager, Operations (Customer Service Billing Inquiry), where they managed a team of customer service agents and was responsible for billing inquiries and claims. Rocco also worked at VerizonBusiness as a Group Manager, Operations (VOIP Services, Number Portability, E9-1-1 Services), overseeing a global team and ensuring efficient connectivity between IP networks and the PSTN.

Prior to Verizon, DeChalk worked at MCI (Verizon) as a Senior Manager, Operations in both vendor operation customer service and local IT and desktop support.

Overall, Rocco DeChalk has a solid background in operations, account management, and strategic leadership within the telecommunications and customer service industry.

Rocco DeChalk earned a Bachelor of Science (BS) degree in Psychology from Central Michigan University, where they studied from 1990 to 1994. Prior to that, from 1983 to 1986, they attended Bishop Borgess, though no specific degree or field of study is mentioned.