Shine Gendy

Shine Gendy is a Technical Support Engineer at Retail Pro International, LLC since April 2022, specializing in providing technical and developer support for Point of Sale (POS) applications, managing technical environments, and troubleshooting software functionality. Prior experience includes roles as a Senior Test Engineer at HCL Technologies, where responsibilities involved monitoring incidents, collaborating with teams, and maintaining operational runbooks. Shine's background also includes positions at Cokeva Inc as a Technician 2, Reconext as a Network Technician II, and leadership in Mobile Packet Core Engineering at Orange. Educational qualifications include a Bachelor's Degree in Digital Media Engineering and Technology from The German University in Cairo and recent coursework at American River College.