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Dana Small

Service Delivery Manager, Consulting at Retensa Employee Retention Experts

Dana Small is an experienced Talent Management professional specializing in survey design, survey analysis, and employee perceptions. She develops employee surveys for clients all over the world including private, public, educational and non-profit employers with hundreds to hundreds of thousands of employees. Her survey experience includes Exit Interviews, Employee Engagement, Program Evaluation, Training Needs Assessments, Employee Commitment, and more. She has depth of industry knowledge in Accounting, Pharmaceutical, Healthcare, Technology, and professional services.

Dana’s talent management skills and expertise also includes improving employee hiring and selection programs by identifying and developing workplace competency models, creating competency-based organizational structure, and deploying performance rating instruments. She has designed and launched enterprise-wide mentor programs, including needs analysis, mentor/mentee selection and mentor program training. Prior to Retensa, Dana worked at AIG (American International Group) where she was responsible for evaluating leadership training initiatives. Dana holds a BA, cum laude in Psychology from Barnard College, Columbia University, and an M.A. in Industrial/Organizational Psychology from New York University, where she was a Masters Scholar.

Timeline

  • Service Delivery Manager, Consulting

    Current role

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