Dr. Federico Luchelli is the Head of Operation Services at Retex S.p.A., responsible for coordinating Help Desk, Field Services, Networking Solution Services, and System Administration Services. With a strong background in IT assessment, planning, and process reengineering, they have worked across various sectors including telecommunications, finance, and public administration. Their past roles include positions at Ernst & Young and Capgemini, where they contributed to significant project and program management initiatives. Dr. Luchelli holds a Bachelor’s Degree from Università degli Studi di Milano and an ITIL certification among various specialties.
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