Raphaella Rodrigues

Raphaella Rodrigues has a diverse work experience. Raphaella started their career as an intern at Eteg in 2013 and then joined Escola em Movimento as a Support Analyst in 2014. Raphaella gradually took on more responsibilities within the company, transitioning to the role of Implementation Analyst and later becoming a Customer Success Manager. In this role, they handled the implementation process, coordinated projects, provided training, and offered support to clients.

In 2019, Raphaella Rodrigues joined Arco Educação and worked as a Customer Service Coordinator. Raphaella supervised a team of 10 people and managed an average of 1500 customer inquiries per month. Raphaella successfully reduced the volume of customer interactions by implementing a new communication channel within the platform, which included direct access to the knowledge base. Raphaella also participated in the Zendesk CX Awards in 2020, presenting a case that showcased a significant reduction in response time and improved customer satisfaction.

Most recently, in 2023, Raphaella Rodrigues joined Rethink Tecnologia as an Operation Lead. Further details about their role in this position are not provided.

Raphaella Rodrigues completed their post-graduate studies in Software Engineering at PUC Minas from 2014 to 2015. Prior to that, they obtained a Bachelor's degree in Information Systems also from PUC Minas, which they pursued from 2010 to 2014. In addition to their formal education, Raphaella has acquired certifications in their field. Raphaella is currently enrolled in a Product Manager course at Cursos PM3, which they started in 2022. In 2019, they attended a workshop called Success Intensive organized by CS Academy.