Jonathan Micael S.

Jonathan Micael S. is a seasoned technical support professional with extensive experience in IT consultancy and desktop support. Currently serving as a Senior Technical Support Consultant with Acronis since March 2021, Jonathan specializes in resolving technical incidents related to Acronis products. Prior roles include Senior Desktop Support Technician at Reuters News Agency, where Jonathan provided specialized support in a fast-paced editorial environment, and various positions at major companies, including Verizon and Microsoft, focusing on customer satisfaction and technical issue resolution. Jonathan holds an MBA in Cyber/Computer Forensics and Counterterrorism, a Bachelor's degree in Computer Systems Networking, and several technical certifications in privacy, data protection, and information security. Additional language skills include proficiency in Spanish and English.