Ashok Kumar Makhija

Ashok Kumar Makhija has a diverse work experience spanning multiple companies and roles. Ashok started their career at Wipro in 2006 as a Subject Matter Expert before joining Dell in 2008 as an Advanced Resolution Expert. Ashok then joined Kayako in 2011 as a Software Support Engineer, followed by co-founding Naukri Lane in 2013. Ashok returned to Kayako in 2013, where they worked as a Software Support Engineer and later transitioned to a Customer Success Manager role in 2015.

In 2018, they joined ESW Capital as a Customer Success Manager, where they handled 100 enterprise customers from the EU and the US with a total ARR of $2 million. Ashok'sresponsibilities included delivering customized demos, facilitating customer onboarding, providing training, handling expansions and upsells, collaborating with the renewals team, and maintaining the feedback funnel to support product development. Ashok also worked closely with the billing team to solve payment-related issues and collaborated with the product team to test new builds.

Currently, Ashok is employed as an Enterprise Customer Success Manager at ReverseLogix, starting in 2023.

Ashok Kumar Makhija completed their Bachelor's degree in Commerce from DAV College, where they studied Business/Commerce from 2002 to 2005. Prior to that, they attended Holy Heart High School from 1998 to 2002, where they obtained their Secondary School Certificate (SSC). Additionally, Ashok has obtained certifications in "Overcoming Your Fear of Public Speaking" from LinkedIn in September 2022 and "CCNA" from Cisco, although the specific dates of completion are not provided.