Ema Sofija H. has experience working as a Customer Success Manager at Revolut, where Ema Sofija identifies root causes of negative sentiment expressed by customers and partners with teams to drive actions. Ema Sofija also has experience as a Store Supervisor and Trainer at D. Swarovski Tourism Services GmbH, where Ema Sofija managed retail staff, coached employees, and ensured sales target goals were met.
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August, 2023 - present
November, 2021