Rebecca Hertzel

Rebecca Hertzel is an accomplished Account Manager with extensive experience in account management and customer service at Covanta and Reworld Waste. Since January 2020, Rebecca has been managing the Strategic Broker Team at Reworld Waste, achieving over 5% annual growth in assigned accounts and implementing a successful custom training program that boosted team revenue by over $100 million. Before this role, Rebecca served as an Account Manager and Account Executive at Covanta, where notable achievements included championing the "Fast Lane Program" for key broker accounts and mentoring new customer service representatives. Rebecca began their career at Covanta as a Customer Service Representative/Scheduler, where Rebecca introduced scheduling improvements that gained company-wide adoption. Educational background includes a high school diploma from Morris Hills High School, obtained in 2000.