Felicity Holden

Felicity Holden has a diverse work experience spanning several industries. Felicity is currently working as an Onboarding Team Lead at Rezdy, where they started in July 2022. Prior to this, they worked at PIXO as an Account Manager from July 2021 to July 2022. Before that, they were a Customer Success Manager at AgriWebb from January 2020 to July 2021.

In 2019, Felicity was a Committee Member at the Murdoch University Animal Science Students Association, where they were responsible for assisting with student engagement and organizing networking events. Felicity also played a role in securing sponsors and collaborating with clothing companies to produce association merchandise.

From 2017 to 2019, Felicity worked as Customer Service Staff at the High Wycombe Tavern, where they were recognized for their excellent customer engagement. During their time there, they also helped train new staff members.

In 2018, Felicity briefly worked as a Technical Administrator at Nutrien Ag Solutions - Australia. In this role, they were responsible for data retrieval and management and contributed to the integration of new agronomy technology. Felicity collaborated with other agricultural professionals during this time.

Felicity's earliest work experience dates back to 2013 when they worked as Customer Service Staff at McDonald's. Felicity monitored daily business activities and events and was promoted to shift manager due to their work ethic and experience. Felicity developed time management skills and perseverance during their time at McDonald's.

Overall, Felicity Holden has gained valuable experience in customer service, account management, customer success, and team leadership throughout their career.

Felicity Holden completed their Bachelor of Science degree in Animal Sciences at Murdoch University from 2016 to 2019. In addition to their formal education, Felicity has obtained various certifications, including "How to Build Rapport Quickly," "Change Management Foundations," "Avoiding Common Pitfalls in Customer Success Management," "Onboarding and Adoption Best Practices for Customer Success Management," "Business Fundamentals for Customer Success Managers," and "Customer Success Management Fundamentals" from LinkedIn. Felicity also participated in the New Colombo Plan Mobility Project in July 2019 and completed the Low Stress Stock Handling Course from LSS Training School in October 2018. Lastly, they obtained a certification in Managing Farm Safety from Farmsafe Australia Inc in November 2016.