Stephen Naimo

Stephen Naimo is a seasoned professional in experience strategy and design, currently serving as Group Director for Experience Strategy at R/GA since April 2021, where leadership focuses on creating high-ROI omnichannel experiences for APAC clients. Prior to this, Stephen held the position of Experience Strategy Director at R/GA Australia, leading strategic engagements for mobility, retail, and government clients. Experience at AKQA as Customer Experience Strategy Lead involved end-to-end CX, marketing, and digital strategy for retail and financial services sectors. Stephen previously worked as Customer Experience Strategist at Close Brothers, consulting on customer experience vision and roadmaps, and held various roles at Telstra, including Experience Design Manager, where Stephen initiated design projects for retail channels. Education credentials include a Bachelor of Arts in Government and International Relations from the University of Sydney, earned in 2011.