Robert A. is a Technical Support Engineer II at Rhapsody since May 2023, bringing extensive experience in Site Reliability Engineering and DevOps from previous roles at Orion Health, AutoMon, and Experian. Robert A.'s career includes significant contributions in managing AWS hosted applications, capacity planning, and automated deployments. Notable achievements include leading a team of engineers, overseeing change management processes, and maintaining client environments, particularly with Red Hat Linux and healthcare applications. Additional experience includes roles as a Desktop Systems Administrator and Global Support Coordinator. Robert A. holds a Bachelor of Science in Information Systems Security from Westwood College and an Associate's degree in Computer Networking Information Technology from High Tech Institute.