RHB Bank Bhd
Ili Mastura is a seasoned professional in client experience and digital strategy, currently serving as Senior Service Designer Manager for CX Strategy at RHB Banking Group since September 2022. Previously, Ili held roles at Sun Life, including Assistant Manager in Client & Digital Strategy and Senior Executive in Client Experience & Engagement, where responsibilities involved enhancing client retention, mapping client journeys, and developing communication strategies. Ili's experience extends to Hong Leong Bank Berhad as a Senior Executive in Digital Marketing, and earlier roles included Campaign Specialist at Rev Ad Solutions and Digital Account Executive at MediaCliQ Group. Ili holds a Bachelor's Degree in Economics and Marketing from Monash University Malaysia and completed the Monash University Foundation Year at Sunway College.
RHB Bank Bhd
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RHB Bank Berhad is engaged in retail, business and wholesale banking services. The Company's segments include Group Retail Banking, which focuses on providing products and services to individual customers; Group Business Banking, which caters for funding needs, and deposit collection from small and medium sized enterprises and wholesale clients; Group Wholesale Banking, which includes Group Corporate and Investment Banking, and Group Treasury and Global Markets; Group International Business, which focuses on providing commercial banking related products and services tailored to the needs of the customers in foreign countries, and Support Center and Others, which includes results from other segments. Group Corporate Banking and Investment Banking business caters to funding or lending needs of corporate customers, and offers stockbroking and investment banking products and services. Group Treasury and Global Markets operations are involved in proprietary and non-proprietary trading.