Michelle Liew

Michelle Liew has a diverse work experience spanning over several industries. Michelle started their career in 1999 as a Training Manager at The Ritz-Carlton Hotel Company LLC, where they stayed until 2002. From 2002 to 2005, they worked as a Training Manager at Shangri-La Hotels and Resorts. In 2005, Michelle joined HSBC as a Senior Regional Services Manager and worked there until 2011. Michelle then moved on to OCBC Bank as a VP Service Transformation from 2011 to 2012. Michelle then joined UOB as the Head of Customer Advocacy Service Quality, where they stayed from 2012 to 2017. Finally, they joined RHB Banking Group in 2017 as the Head of Group Customer Experience.

Michelle Liew's education history includes a Bachelor of Business Administration degree in Marketing from King George V obtained in 1994-1995 and a Bachelor of Business Administration degree in Marketing from University Putra Malaysia completed in 1996-1999. Michelle also pursued training in supervisory development at DDI in 2004, achieved a 6 Sigma Green Belt certification at Wipro in 2007-2008, and participated in a leadership development program at INSEAD in 2018. Additionally, Michelle completed a Chartered Banker program at The Chartered Banker Institute in 2018-2019 and obtained a degree in Orchestrating Winning Performance from IMD in 2023.